Reclaim Labs

Privacy Policy

Last updated: May 2026

1. Who we are

Reclaim Labs ("we", "us", "our") operates reclaimlabs.com and sells CBD products. Our mailing address and contact information are available at reclaimlabs.com/about/ron-lev. For privacy questions, contact us at ron@reclaimlabs.com.

2. Information we collect

Information you provide directly:

  • Name, email address, shipping address, and phone number when you place an order
  • Payment information — processed and stored by our payment processor (Shopify Payments / Stripe); we do not store card numbers
  • Email address if you subscribe to our newsletter or create an account
  • Any communications you send us (email, contact forms)

Information collected automatically:

  • Browser type, operating system, referring URL, and pages visited (via analytics)
  • IP address and approximate location (country/region level)
  • Cookies and similar tracking technologies (see Section 5)

3. How we use your information

  • Order fulfillment: To process, ship, and follow up on your purchases
  • Customer service: To respond to questions, returns, and complaints
  • Email marketing: To send product updates and educational content — only if you have opted in; unsubscribe at any time via the link in any email
  • Site improvement: To understand how visitors use the site and improve content and user experience
  • Legal compliance: To comply with applicable laws and regulations

We do not sell your personal information to third parties.

4. Information sharing

We share your information only as necessary to operate our business:

  • Shopify: Our e-commerce and fulfillment platform. Shopify's privacy policy is at shopify.com/legal/privacy.
  • Shipping carriers (UPS, USPS, FedEx): Name and address for delivery
  • Payment processors (Stripe / Shopify Payments): Payment data for transaction processing
  • Email service providers (e.g. Klaviyo): Email address and order history for transactional and marketing emails
  • Analytics providers (e.g. Google Analytics): Anonymized usage data
  • Legal requirements: We may disclose information if required by law, court order, or government authority

5. Cookies

We use cookies and similar technologies for:

  • Essential cookies: Shopping cart, session management, security — required for the site to function
  • Analytics cookies: Understanding how visitors interact with the site (Google Analytics); these are anonymized
  • Marketing cookies: If you have opted in to email marketing, we may use cookies to personalize content

You can disable cookies in your browser settings. Disabling essential cookies will affect cart and checkout functionality.

6. Data retention

We retain order and customer information for as long as necessary to fulfill orders, handle returns, and comply with tax and legal obligations (typically 7 years for financial records). Email marketing data is retained until you unsubscribe.

7. Your rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Opt out of marketing communications at any time
  • California residents (CCPA): request disclosure of categories and specific pieces of personal information collected, request deletion, and opt out of sale (we do not sell personal information)

To exercise any of these rights, email ron@reclaimlabs.com. We will respond within 30 days.

8. Children's privacy

Our site and products are intended for adults 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us personal information, contact us and we will delete it.

9. Security

We use industry-standard security measures including SSL/TLS encryption for data in transit and access controls for stored data. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

10. Changes to this policy

We may update this policy from time to time. Material changes will be noted at the top of this page with a new "Last updated" date. Continued use of the site after changes constitutes acceptance.

11. Contact

For privacy questions or requests: ron@reclaimlabs.com